FAQ

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We always aim to get your product to you as soon as we can. Order times can vary, however, based on whether we have the item in stock, and the shipping times. You will be able to view this information during checkout.

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We deliver worldwide. Shipping costs and times may differ, based on your location. We also offer package tracking or express shipping at an extra cost. Please note if you order is being shipped outside the UK. You as the customer are subject to pay any duties and import taxes.
You will be billed directly by the countries customs office.

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I gladly accept returns and exchanges

Contact me
within: 14 days of delivery
Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Unfortunately, we do not offer personalised items currently as set up fees are prohibitive.

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Dylshouse and the general data protection regulations (from May 25th 1018)

Dylshouse holds the following data on its customers:-

PAPER (Hard Copy) DATA

For Business and Tax purposes we are obliged to keep details of each customer order for a period of 7 years after which they are destroyed.
These details include:

a) Name and postal address of the customer
b) Customer phone number and email address (if given)
c) Details of the order made along with the order date.

Note - These paper copy details are kept securely and are never passed on or shared with anyone outside Dylshouse and are destroyed after a period of 7 Years.

ELECTRONIC DATA

A) A simple electronic
dadtabase is kept(Access) allowing us to allocate to each customer a reference number for easy future reference to the customer order.

This
data base includes the following data only:-

1) Surname
2) Initials
3) Postal Town
4) Country
5) Date of Order.

Note - The electronic database is for internal use only and is not shared with anybody outside Dylshouse.

B) A monthly list of orders is kept on a spreadsheet (excel) which is updated when new orders arrive. This spreadsheet includes the following data only:-

1) Surname
2) Initials
3) Reference number (see A above)
4) Order value details

Note - This electronic spreadsheet is for internal use only and is not shared with anybody outside Dylshouse.

FINALLY

Please note it is the policy of Dylshouse not to pass onto any 3rd party or person outside of
Dylshouse any personal details that we hold or to use those details for marketing in anyway.
Furthermore we do not use photographs, names etc recieved from customers on our website or facebook, instagram or twitter pages without their permission.
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